Ooma Business Blog

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A call center can be a lifeline for your business, but the brain behind the operation is call center analytics. This post helps you take a hard, data-driven look into how your team is handling clients or customers on phone calls and can help you boost not only your customer satisfaction numbers, but your bottom line, too.

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Your cloud-based business phone service has loads of features you can take advantage of to be more efficient and give customers a better experience, including call management. This guide should help you to understand the difference between call park, call transfer and call hold and the best times to use them in your business.

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One way to better accommodate your customers is by adding a simple call center. With live agents on the line, you create trust in your brand and improve customer satisfaction. If you’re wondering just how to set up a call center or what makes a successful call center, Ooma has you covered.

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With Ooma Office, there are a number of ways to use texting to interact with your customers and make their lives easier, including three new features: Scheduled Messages, Messaging Templates and One-to-Many Messaging.

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As fax machines improved, so did the transmittal time. This was a boon to businesses that depended on sending or receiving sensitive documents. Fax machines became so popular that “fax” became a verb, as in “Fax me your order and we’ll ship it today.” The sales of stand-alone fax machines peaked in the U.S. in 1997 and three years later in Japan.

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Ooma Office is a powerful and flexible business VoIP system, and the Ooma Office Manager web portal has everything admins need. In this blog, we’ll walk you through the key features and show you how to get up and running like a pro.