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Shift-to-Text for Ooma Pro Plus

Help customers faster by transferring conversations to text messaging.

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New
customers:
GET STARTED
Current
customers:
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Or call 877-353-5185.

Shift-to-Text allows customers that call your business to switch to text messaging using a simple keypad press.  This helpful tool, enabled by the Ooma Office Virtual Receptionist, provides faster communications and enhances the customer experience while ultimately reducing call volumes for your business.

Key benefits:

Do more with less staff.

Free staff time to focus on in-store or in-office customer experiences.

Give customers the freedom to remain in queue or quickly serve themselves.

Deliver a personalized customer experience without answering calls.

How does Shift-to-Text work - Hero image

How does Shift-to-Text work?

The Ooma Office administrator for your business simply modifies the Virtual Receptionist to send customer-focused text messages based on key presses made by customers.

How is Shift-to-Text used - Hero image

How is Shift-to-Text used?

Ideal for any small or mid-size business or call center, Shift-to-Text enables businesses to provide a personalized experience without answering calls.

A few use-case examples:

Customer Calls Restaurant hero

Customer Calls
Restaurant

Customer Presses 1
To reserve a table
Customer Receives:
Link to book a reservation
Customer Presses 2
To order to-go menu items
Customer Receives:
Link to order food online
Customer Presses 3
To buy gift cards
Customer Receives:
Link to buy gift cards
Customer Presses 4
To speak with us
Customer:
Speaks directly with restaurant
Customer Calls Insurance Agency hero

Customer Calls
Insurance Agency

Customer Presses 1
To view account profile
Customer Receives:
Link to online account
Customer Presses 2
To pay bills
Customer Receives:
Link to make an online payment
Customer Presses 3
To start claims process
Customer Receives:
Link to start the claims process
Customer Presses 4
To speak with us
Customer:
Speaks directly to insurance office
Customer Calls Healthcare Provider hero

Customer Calls
Healthcare Provider

Customer Presses 1
To make an appointment
Customer Receives:
Link to book an appointment
Customer Presses 2
To request prescription refill
Customer Receives:
Link to request prescription refill
Customer Presses 3
To pay an invoice
Customer Receives:
Link to account profile
Customer Presses 4
To speak with us
Customer:
Speaks directly to healthcare provider

Get started with Ooma Shift-to-Text today!

New
customers:
GET STARTED
Current
customers:
UPGRADE NOW

Or call: 877-353-5185.

FAQ’s