Customer reviews of
Ooma Office.

Telo features needed in Ooma Office

As a small business, we badly need several premier features from Ooma Telo to be available in Ooma office, and would certainly be willing to pay for these features. Our most missed feature is Telo's excellent voice to text transcription service. Other key Telo features currently unavailable from Ooma Office include the full set of Telo expanded call blocking features as well as the home security and smart home products integration. Addition of these features would put Ooma Office head and shoulders above any current competitors

Best of the Best

There is no reason why you shouldn't use Ooma for your business.

Needs Improvement

I love that Ooma has an affordable business phone option. It's works well for our company however I have one major complaint. I know that there are other Ooma phone systems that offer call blocking. I'm a small business with two employees and don't need a large phone system. I have called customer service many times asking if this service is available on my business system or possibly when it will be available on my system. They just say sorry. It's not available and there is nothing that they can do. As a business I get approx. 20 or so spam or solicitation calls a week. These calls are a nuisance and take up my time. I realize that these spammers are smart and call from multiple numbers but as a business owner I would love the option to block some of the numbers/calls I get on a regular basis. It seems like an option that should be made available. Impatiently waiting for Ooma to take care of the small business user and add it as a feature.

Lacking and Inconsistent Features

Ooma is a VOIP provider. Areas where it needs work:1. Email notifications in my inbox is inconsistent. Sometimes it does, sometimes it doesn't. I may have 4 calls on my phone and only one notification of a call in my inbox. 2. I wish it had a way to slow down the voicemail message. There are many times that I and others in the office have not been able to ascertain what the caller said due to their fast speech. Overall, it's an okay system.

Phone works great, fax not so much.

I love the app that rings on my cell and lets me call using my business number. I could never get the virtual fax to work in spite of numerous calls and them telling me that it did work. I have two clients who want to fax me stuff and neither one ever was successful. Also the fact that they actually email your fax as a pdf attachment makes it not acceptable to use with the IRS (which is the only reason I need a fax to begin with.) I think it would be ok if they would let me log in and retrieve the fax rather than emailing it, but they don't have that option. So I got an all-in-one printer but, of course, I can't get that fax to work to save my soul. (I can send, but not receive.) So because of this fax issue, I am probably going to have to put in a separate land line for my fax, which probably somewhat defeats the purpose of having Ooma Office in the first place.

Owner

The attendants voice from scrip needs some work. Had to modify the scrip in order for her to say our company name and some other words correctly. Maybe some other accents would be good options, like my iPhone and automobile nav system must have 10 or more!We have had some calls dropped. Seems that the caller did not make extension choice quick enough, so a bit more time would be good for them to make a choice.

Not the kitchen sink, but not priced like it was, either...

Most of these companies try to string you along as "better quality plus so much more" for the price. Ooma gives us everything we had with the other, much higher priced company with the same and possibly better quality. The learning curve of switching companies was minimal, though there is a learning curve for things like transferring calls. There are also very few options for adding things that I now wish we could get like call blocking for spammers that tie up the line, becoming an increasing problem (and has been long before we switched, so this is not the fault of Ooma). Great price for what we get. That's the bottom line.

Pretty good, could be better...

The hardware has been problem free and Ooma customer support has always been friendly and fast. While we don't regret going with Ooma, now that we've been using the system for several months, there are several features we think are missing. Several seem to be simple and obvious software issues:1. The ability to click a link in an email with a voice mail to delete the message from the system.2. Music on Hold to not restart every time a call working through a ring group rings the next extension.3. Useful logs would show the full path an incoming call made.4. The ability for a Ring Group to have a distinct Voice Mail box without getting charged for another extension.5. Lower cost for adding an extension that doesn't need a direct dial number.

Professional. Best Quality Communication.

Ooma has nothing but been the best investment in our business. No hassles no errors and no miscommunication. Ooma make this very user friendly for all users. I've always had trouble with 3 big service companies and they cannot compare the quality that Ooma provides. Thanks Ooma, your business helps my business from the start 🙂

Fax

All aspect of the service works except for the fax. When trying to send a fax out, that has over 20 pages but still under 5MB, it fails constantly. That issue is still unresolved. PLease have this issue fixed. Thank you.