Help customers faster by transferring conversations to text messaging.
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Digital Call Deflection allows customers that call your business to switch to text messaging using a simple keypad press. This helpful tool, enabled by the Ooma Office Virtual Receptionist, provides faster communications and enhances the customer experience while ultimately reducing call volumes for your business.
Key benefits:
Do more with less staff.
Free staff time to focus on in-store or in-office customer experiences.
Give customers the freedom to remain in queue or quickly serve themselves.
Deliver a personalized customer experience without answering calls.
The Ooma Office administrator for your business simply modifies the Virtual Receptionist to send customer-focused text messages based on key presses made by customers.
Ideal for any small or mid-size business or call center, Digital Call Deflection enables businesses to provide a personalized experience without answering calls.
Digital Call Deflection for Ooma Pro Plus helps businesses provide customers self-serve options or transfer customers to faster text communications when calling a business. Digital Call Deflection is an additional action that Ooma Office Pro Plus customers can configure in the Virtual Receptionist (key press actions) that automatically sends a text message to callers as they press specific keys on their phones.
Many customers today prefer self-help options instead of waiting in queues for someone to answer their question. By providing self-help options for common customer requests, your customers get the answers they need quicker without any assistance from your team. This frees your staff to focus on delivering a memorable customer experience for in-store or in-office guests.
Digital Call Deflection for Ooma Pro Plus is ideal for a wide range of businesses including retail stores, restaurants, healthcare facilities, gyms, insurance agencies, law firms, professional services, tech companies, auto shops or any other business where customers make incoming calls.
The Ooma Digital Call Deflection feature enables you to choose how to receive message confirmations or be alerted when messages fail. Responses to sent messages appear in the Ooma Office Pro Plus message box.
Absolutely, Ooma Digital Call Deflection is easily configured within the Virtual Receptionist with intuitive interfaces and straightforward setup processes to help ensure a smooth experience for businesses and their customers.