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Ooma to Offer UJET Contact Center Solutions, Bringing Together Unified Communications and Customer Experience Management

Sunnyvale, CA - Wednesday, July 28th, 2021

Ooma, Inc., a smart communications platform for businesses and consumers, today announced it is now offering the UJET contact center solution to Ooma Enterprise customers, giving them a single source for Ooma’s unified communications as a service (UCaaS) and UJET’s contact center as a service (CCaaS) cloud-based platforms.

UJET, Inc. (https://ujet.cx/) is the world’s only cloud contact center platform for smartphone era customer experience (CX) management, unifying the handling of inbound and outbound contacts across sales, marketing, and support. Powered by the world’s largest elastic CCaaS tenant, at up to 22,000 agents globally, UJET is trusted by customer-centric enterprises to orchestrate customer experiences that are predictive, contextual, and conversational.

Ooma Enterprise (https://www.ooma.com/enterprise-communications/) is a robust UCaaS platform with open APIs that enable partners and end customers to integrate unified communications into their mission-critical applications.

Ooma will now offer UJET contact center seats (https://www.ooma.com/business/contact-center/) as part of Ooma Enterprise deployments, with Ooma providing implementation, first-level support and a single invoice for both services. In addition, UJET will deliver referrals to Ooma when UJET clients or prospects are in need of UCaaS infrastructure.

“We’re delighted to partner with Ooma to deliver our one-of-a-kind CCaaS 3.0 solution together with their powerful UCaaS and underlying telecommunications services,” said Vasili Triant, chief operating officer at UJET. “Our two platforms are a natural fit because both companies are dedicated to empowering customers to connect in smarter ways for a better experience.”

“UJET and Ooma are committed to accelerating digital transformation for our customers in ways that are smart and cost-efficient, without the ‘rip and replace’ mentality that can put other CCaaS and UCaaS solutions out of reach,” said Rob Ferrer, vice president of business sales at Ooma. “We’re also pleased to have been able to work with UJET to offer Ooma customers the convenience of a single source for implementation, support and billing of our combined services.”

About Ooma, Inc.

Ooma (NYSE: OOMA) delivers phone, messaging, video and advanced communications services that are easy to implement and provide great value. Founded in 2003, the company offers Ooma Office for small to medium-sized businesses seeking enterprise-grade features designed for their needs; Ooma AirDial for any business looking to replace aging and increasingly expensive copper phone lines; Ooma 2600Hz for businesses that provide their own communications solutions built on an outsourced underlying platform; and Ooma Telo for residential consumers who value a landline experience at a more affordable price point. Ooma’s award-winning solutions power more than 1.2 million users today. Learn more at www.ooma.com in the United States or www.ooma.ca in Canada.

Contact:

Investors
Matthew S. Robison
Director of IR and Corporate Development
Ooma, Inc.
email: ir@ooma.com
phone: (650) 300-1480

Media
Mike Langberg
Director of Corporate Communications
Ooma, Inc.
email: press@ooma.com
phone: (650) 566-6693

Press

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