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Ooma and Talkdesk Bring Best-in-Class Contact Center Platform to Ooma Enterprise Customers

Sunnyvale, CA - Wednesday, August 22nd, 2018

Ooma, Inc. (NYSE:OOMA), a smart communications platform for businesses and consumers, today announced that Ooma Enterprise will integrate the best-in-class Talkdesk contact center platform into its award-winning business phone solution.

Ooma Enterprise (enterprise communications) is a highly customizable and scalable unified-communications-as-a-service (UCaaS) offering for mid-sized and large enterprises. Providing a globally distributed, highly reliable architecture and an API-first design, Ooma Enterprise is the communications engine for customers such as Slack, Grafana and Optimizely. Ooma Enterprise features include custom app integrations, advanced call analytics, desktop and mobile apps, team chat, and more. By combining Ooma Enterprise and Talkdesk, customers are able to engage with a single vendor to implement bespoke solutions for communications and contact center needs.

San Francisco-based Talkdesk (www.talkdesk.com) powers customer interactions for more than 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez. Benefits of the Talkdesk solution for Ooma Enterprise customers include:

●   Seamlessly Connected – Delivers personalized customer experiences by leveraging over 50 out-of-the-box integrations including Salesforce and ServiceNow, plus open APIs that enable integration across an organization’s entire ecosystem.

●   Endlessly Adaptable – Satisfies rapidly-changing customer expectations with a nimble platform. Organizations can quickly design interactive voice responses (IVRs), configure routing flows, add agents and provision numbers with clicks, not code.

●   Enterprise Class – Global, reliable, scalable and secure. The microservices API-driven architecture gives the flexibility to serve customers anywhere, on any device and through any channel.

●   Powerfully Simple – Easy to implement and easy to use.

Talkdesk will also add Ooma Enterprise to its Talkdesk AppConnect store at www.talkdesk.com/appconnect/. As the world’s first enterprise app store, Talkdesk AppConnect unites best-in-breed software to redefine the way businesses integrate their call center platform, facilitating every step of the process, from discovery to purchase.

“I’m delighted to welcome Ooma Enterprise to Talkdesk’s reseller partner program and our world-class partner ecosystem,” said Tiago Paiva, CEO of Talkdesk. “Ooma shares our commitment to giving customers simple yet powerful tools to build the solutions they want, rather than be forced to swallow overpriced, fixed platforms that don’t always meet their needs.”

Eric Stang, chief executive officer of Ooma, said, “One in ten UCaaS users in an organization works in a contact center, either serving external customers or employees through departments such as information technology or human resources. That’s why we’re excited to offer the category leading Talkdesk platform to Ooma Enterprise customers.”

About Ooma, Inc.

Ooma (NYSE: OOMA) delivers phone, messaging, video and advanced communications services that are easy to implement and provide great value. Founded in 2003, the company offers Ooma Office for small to medium-sized businesses seeking enterprise-grade features designed for their needs; Ooma AirDial for any business looking to replace aging and increasingly expensive copper phone lines; Ooma 2600Hz for businesses that provide their own communications solutions built on an outsourced underlying platform; and Ooma Telo for residential consumers who value a landline experience at a more affordable price point. Ooma’s award-winning solutions power more than 1.2 million users today. Learn more at www.ooma.com in the United States or www.ooma.ca in Canada.

Contact:

Investors
Matthew S. Robison
Director of IR and Corporate Development
Ooma, Inc.
email: ir@ooma.com
phone: (650) 300-1480

Media
Mike Langberg
Director of Corporate Communications
Ooma, Inc.
email: press@ooma.com
phone: (650) 566-6693

Press

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