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Switch to internet phone service for your business
With high-speed internet, you can send your traditional phone service to the clouds. Say goodbye to old-fashioned copper wires and hello to internet-based phone service.
How does internet phone service work?
Internet phone systems use Voice over Internet Protocol (VoIP) technology to deliver voice communications and other multimedia through the internet. When you make an internet call, your voice is transmitted from the phone and is then digitized into data packets. Each data packet is sent over the internet to a specific destination and reconverted back to voice to complete the call. A VoIP internet call sounds exactly like a traditional landline call, thanks to advancements in digital and telecommunications technology.
How is VoIP used?
With Voice Over Internet, phone calls can be routed through any internet connection, even Wi-Fi®, and to other phone systems including landlines or cell phones. Did you know that the phone service that many cable companies throw into a bundle is often internet phone service?
VoIP technology can be implemented anywhere with an internet connection, allowing for a wide variety of uses.
Business
With increased internet bandwidth, businesses are also using VoIP technology into their offices. Companies of all sizes appreciate not having to maintain and house a PBX system on their premise. Plus, a VoIP system is easy to use and add new lines as companies grow. The technology is similar to VoIP (voice over internet protocol), with a few key differences:
Single network use: Both data and voice controls can run over a single network, which helps companies of all sizes cut down on infrastructure costs.
Softphones: Businesses can use the internet phone features with software on a networked computer that shows a dashboard and a dial pad.
Unified communications: VoIP solutions allow businesses to treat all communications under one handset. This can include phone calls, fax, voicemail, videoconferencing and more.
Dual-mode phones: As the workforce becomes increasingly mobile, voice over internet protocol technology has bridged the gap between smartphones and desk phones with Wi-Fi® networks. This simplifies communications with fewer devices to manage, and less maintenance and upgrades to plan and execute.
Two reasons to get an internet phone system
Business owners cite two major reasons why they switched from traditional landline phones to VoIP: affordability and more features.
VoIP reduces monthly phone bills
Saving money on expensive phone bills may be the biggest reason business owners switch to VoIP. In general, internet phone services like Ooma cost far less compared to traditional landlines.
For business, you don’t have to pay for a lengthy or costly installation process, either. Most of the systems include a do-it-yourself setup, meaning you pay less and can have your phone service up and running in minutes.
VoIP service offers more features
You still get all the features you love like voicemails, Caller ID, Call Waiting, Call Blocking—but it generally costs much less than landline phone service. The good news is that VoIP phones offer more options than traditional landline phones.
Here are a few features you can expect with Ooma’s VoIP technology:
Mobile apps for iOS (Apple) and Android devices
Low international calling rates
Call Blocking
Virtual Receptionist for business accounts
Set up Ooma yourself—no need to wait around for a technician
Ooma makes it easy to set up internet phone service. So easy, that most business customers can begin making calls within 15 minutes of setting up their phones. Chances are great that you’ll be able to keep your phone number. And you don’t need to buy new phones, although nobody will judge you if you want some shiny IP phones to go along with your brand-new service.
Ready to compare Ooma internet phone service costs and features?
All Ooma plans come with:
Real time customer support Fast internet calling Easy phone management
Because you chose
You selected the EssentialsProPro Plus Plan. Great Choice!
How many users do you need?
$29.95/mo
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Remember, you can also make calls with the desktop and mobile apps.
OR
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Select your phones
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Ooma 2602
2-line phone with 5-way voice conferencing. BUY ONE, GET ONE FREE
One of our knowledgeable representatives is standing by to provide recommendations and help you get started. Just call 877-621-0515 or click this CHAT button. Or, fill out this form and someone will reach out to you shortly.
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link. By submitting your contact information, you are giving express written consent to receive on your telephone, mobile or other electronic device auto-dialed, pre-recorded, artificial or other automated telemarketing calls or texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase. It also indicates that you agree to Ooma’s Privacy Policy.
Not sure which plan you need? Call our team at 866-343-7929.
Key Calling Features
Unlimited Calling in U.S., Canada, Mexico, and Puerto Rico
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Unlimited calls to mobile phones and landlines in the U.S., Canada, Mexico and Puerto Rico.
Low International Rates
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Minimal per-minute fee charged for outbound calls made to countries outside of the U.S., Canada, Mexico and Puerto Rico.
911 Service
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Connects 911 calls to local responders, ensuring fast emergency response.
FREE Number Transfer
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Transfer (port) your existing business phone number from your old phone company to Ooma.
One FREE Toll-Free Number
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Enable callers to reach your business from anywhere in the U.S. without paying long-distance fees.
500 minutes of inbound calls per month
500 minutes of inbound calls per month
500 minutes of inbound calls per month
Main Company Number
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Primary business phone number that can be set up with a new account, or ported from a previous service.
One Direct-Dial Number Per User
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Unique phone number for each user that can be dialed directly.
Easy Installation
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Deploy Ooma Office in about 15 minutes without technical expertise.
Administration and Support
User Management Portal
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Each user has their own login to the End User Portal so they can manage extension preferences.
Multi-site Admin and Management
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Whether your business has a single small presence or multiple locations across a city or state, Ooma Office can easily accommodate as many locations as necessary.
Bulk User Import
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Add many users to system at one time using easy bulk importing.
24×7 Customer Support
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Customer care agents are available 24x7x365 whenever you need assistance
Call Management Features
Virtual Receptionist
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Greet and direct callers to the right employees or departments without picking up the phone. Answer questions like office directions and operating hours; play on hold music and promotional messages.
Virtual Receptionist with Unique Greetings, Menus and Actions
Analog Fax Machine Support
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Analog fax machine support enables seamless faxing over traditional phone lines in VoIP systems.
Call Park
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Place an active caller on hold in a user-defined “parking spot” so other team members can retrieve the call.
Call Park for Desktop App
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Place active calls on hold in a user-defined parking spot, so they can be retrieved by other users.
Music On Hold
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Play pre-recorded audio messages or music as callers are placed on hold.
Transfer Music
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Engage callers with music while they wait for calls to be transferred.
Extension Dialing
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Extension dialing options to meet the needs for your business.
Extension Monitoring
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Monitor status of Ooma Office user extensions and perform a variety of actions with a single click.
Call Forwarding
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When turned on, all incoming calls to an extension are temporarily redirected to a specified number.
Virtual Extensions
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User extensions assigned to each user that will be making or receiving calls.
Voicemail
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Every user extension comes with a private voicemail that is automatically set up when the extension is created.
Call Transfer
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Transfer calls blindly, announce or explain the transfer, or directly transfer calls to an extension’s voice mail.
Company Directory
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Digital phonebook listing employee names and extensions for easy call routing.
Call Logs
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View history of all incoming and outgoing calls. Individual and admin views available.
One Conference Bridge per User
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Virtual meeting space for multiple participants to join a single VoIP call, enabling real-time audio collaboration.
Forward Calls During Device Outages
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Transfer calls to other active numbers or devices if outages occur.
Virtual Fax
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Send and receive faxes from anywhere using digital technology instead of an analog fax machine.
Distinctive Ringtones
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Unique ringtones that can be assigned to individual users or extensions for easy recognition.
3-Way Calling
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Connect and communicate with two other people in a single call.
7-Digit Dialing
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Call local numbers easily without entering the area code.
Call Blocking
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Block specific phone numbers from reaching any extension, individually or in bulk.
Intercom
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Users dial an Ooma Office extension and have the receiving device pick up calls with its speakerphone, creating a two-way audio call.
Overhead Paging
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Link existing overhead paging system to Ooma Office phones.
Paging Groups
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Page specific departments such as sales, customer service, inventory, accounting and more.
IP Phone Paging
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One-way voice announcement sent to multiple IP phones, allowing users to make public announcements or notifications over the phone system.
Flexible Numbering
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Assign user extensions from 1000 to 9999.
3-Digit Extensions
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Enables direct dialing to specific departments or staff using just 3 numbers.
Enhanced Call Blocking
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Stop robocalls by screening incoming calls against more than 2M known spam numbers.
Voicemail Transcription
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Every user extension comes with a private voicemail that is automatically set up when the extension is created.
Call Recording
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On demand and always-on recording enables you to easily archive and retrieve phone conversations.
Dynamic Caller ID
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Assign star codes to empower users to change their caller-ID name and number on the fly.
Hot Desking
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Users log into any unassigned IP phone to make and receive calls just as they would from the phone assigned to their extension.
Find Me, Follow Me
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Receive calls on multiple devices that ring at once or in sequence.
Shared Voicemail Boxes
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Up to 10 voicemail boxes can be accessed and monitored by multiple users.
Call Screening
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Ask callers to record their name as an extra layer of protection against phone spam.
Mobility Features
Desktop App for Windows
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Convenient desktop app so employees can use the business phone system right from their Windows computer.
Yes (without calling)
Desktop App for Mac
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Convenient desktop app so employees can use the business phone system right from their Mac computer.
Yes (without calling)
Desktop App for Google Chrome
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Convenient desktop app so employees can use the business phone system right from their Google Chrome computer.
Yes (without calling)
Mobile App for iOS
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Ooma Office application for IOS smartphones that provides access to VoIP service while away from your office phone.
Mobile App for Android
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Ooma Office application for Android smartphones that provides access to VoIP service while away from your office phone.
Simultaneous Ring
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Enable multiple phones to ring in unison, providing flexibility to answer calls from any device or location.
Voicemail-to-Email Audio Files
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Voicemail can be sent directly to a user’s email for easy, on-the-go listening with an attached audio file.
Extension Dialing to App
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Send calls from extensions to mobile app.
Call Transfer from App
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Transfer mobile calls to an extension, voicemail or personal phone number.
Call Flip
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Seamlessly transfer an active call between devices without interruption.
Virtual Fax
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Send and receive faxes from anywhere using digital technology instead of an analog fax machine.
Team Collaboration
Conference Calling
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Participate in conference calls from anywhere at any time by dialing into a conference bridge from a desk phone, mobile phone, or from the Ooma Office Desktop App.
Up to 10 participants
Up to 25 participants
Up to 100 participants
Videoconferencing
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Intuitive video meetings platform that enables teams to collaborate from wherever, whenever
Up to 25 participants
Up to 100 participants
Microsoft Office 365 Calendar Integration
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Connect Ooma Meetings accounts with Microsoft calendars to have all meetings listed in one view.
Google Calendar Integration
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Connect Ooma Meetings to Google calendar accounts to see all meetings listed in one view
Simultaneous Screen Sharing
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Ooma Meetings empowers two or more people to share screens simultaneously.
Videoconferencing Recording
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Record meetings to access or download later.
Online Whiteboarding
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Enables users to draw, present and export ideas to transform ordinary video meetings into faster, more fluid collaboration.
Team Chat
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Communicate and collaborate with colleagues in real time.
Team Presence
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Gain insights into employee availability statuses (online, offline, on a call and busy) in real-time.
Text Messaging
Text Messaging
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Send and receive text messages from smartphones, tablets, desktops or laptops.
100 messages per month
400 messages per month
Bulk SMS Packages
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Purchase additional SMS messages in bulk at discounted prices.
Compose and schedule text messages to be sent at any date and time.
Messaging Templates
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Store text messages for easy reuse in the future.
One-to-Many Messaging
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Send the same text message to a group of recipients individually without having to retype each message.
Customer Engagement
Ring Groups
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Send incoming calls to specific groups like sales, customer support, accounts receivable and more.
Caller Info Match
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Identifies detailed caller background info from CRM, social media, and search engines for inbound and outbound calls.
Contact Us Website Widget
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Enables visitors to your website to communicate with your company using an easy contact form.
Call Queuing
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Deliver incoming calls to the next ready queue member in the order calls are received. If a call is not answered, the call is routed to the next available representative.
Online Bookings
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Share available calendar slots, schedule meetings, send confirmations and reminders, and update time slots from integrated calendars.
Shift-to-Text
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Empower mobile callers to easily serve themselves when they call your business.
Auto Dialer
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Seamlessly dial phone numbers so sales and accounts receivable employees spend less time dialing and more time speaking with customers and prospects.
Integrations
Salesforce
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Boost customer experience and employee productivity by integrating Salesforce CRM with Ooma Office.
Microsoft Dynamics
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Drive employee, sales and customer support initiatives by integrating your Microsoft Dynamics 365 with Ooma Office.
Zoho
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Enhance your Zoho CRM experience with powerful cloud communications capabilities.
Freshdesk
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Grow customer relationships with pre-built Ooma Office integration.
NexHealth
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Cloud communications that help dental providers enhance patient loyalty.
Clio
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Helps law offices deliver a better client experience and capture every billable moment.
AgencyZoom
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Sell more insurance policies while enhancing the client experience.
HubSpot
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Pair powerful telephony tools with robust CRM capabilities to streamline workflows, improve productivity and deliver an exceptional customer service.
Square
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Ooma Office seamlessly integrates with Square to enable businesses to better manage communications and transactions from one platform.
Jobber
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Cloud communications that drive growth for general contracting and home service businesses.
QuickBooks Online
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Improve communications, streamline operations and deliver a superior employee and customer experience.
Analytics
Call Analytics
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Visualize calling metrics to aid in gauging productivity and improvement opportunities.
Call Leaderboards
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Visualize phone line usage across the company to assess individual and company performance.
Message Analytics
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See messaging trends to better understand productivity and improvement opportunities.
Fax Analytics
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Visualize key metrics associated with incoming and outgoing faxes.
Customer feedback about VoIP
When researching VoIP service providers, find out what customers say regarding their experiences. For example, PC Magazine surveys its readers every year and Ooma has won the Business Choice Award for Best VoIP System for 10 years running. The survey asks readers about overall satisfaction, installation, cost, reliability, ease of use, tech support, call quality, system management, mobile support and likelihood to recommend. See what other reviewers say about Ooma:
How much can I save with a small business VoIP phone?
With service plans starting at just CDN$ 24.95 per user, per month (which includes a phone extension), Ooma Office can help small businesses save between 40% to 60% compared to their current provider's monthly per line charge.
Note: Unlimited calling is included with Ooma Office subscription fees but monthly taxes and fees still apply due to federal regulations.
Traditional business landlines typically cost between $40 to $50 per line per month, depending on features. Ooma Office plans start at just CDN$ 24.95 per user, per month, so cost savings is a primary reason why so many people switch.
Find out how much your monthly bill will be reduced and how much your taxes and fees will be with Ooma Office Essentials service by checking out the Ooma small business savings calculator.
Can I get a toll-free number with a small business phone service?
Many small businesses make it a priority to set up a toll-free number for their customers. Not only does this allow their customers to get more general information about their business and locations, but it also gives small business owners a nationwide presence and helps them look more professional.
Setting up a toll-free number with Ooma Office is simple and straightforward.
How to add a toll-free calling plan
If you're planning on receiving a lot of toll-free calls, you can also add a toll-free calling plan to your Ooma Office account.
If you receive more than 500 minutes of incoming toll-free calls each month, you may want to subscribe to a toll-free calling plan to reduce the cost to your business. Ooma Office currently offers two toll-free calling plans:
$15 per month for 1,000 additional minutes of toll-free number calling (1,500 minutes total per month). Additional minutes are charged at 2.9¢ per minute.
$30 per month for 2,500 additional minutes of toll-free number calling (3,000 minutes total per month). Additional minutes are charged at 2.4¢ per minute.
What is a business office phone system?
Internet phone systems use the internet to connect callers with one another. Using Voice over Internet Protocol (VoIP) technology, telecom providers like Ooma also allow business callers to make phone calls from iOS and Android devices using their company’s phone number.
VoIP phone systems give companies greater flexibility and mobility with their business lines compared to traditional business landline phones. Business phone systems go further with VoIP too, gaining important features you may be used to on your mobile phone, like text messaging, voicemail transcription and more.
Features of Business Phone Systems
One of the biggest features of cloud-based phone systems is a virtual receptionist. You can generate automated voice messages that direct your customers to different departments and locations through one central business phone number. Because business VoIP systems operate in the cloud, it means that your employees can handle business communications from office desk phones as well as mobile phones with ease.
Business phone systems using VoIP offer many other important communication features including:
Conference bridge
Call transfers
Modes for business hours and after hours
Voicemail
Caller-ID
Music on hold
Ring groups, and more.
Advantages of Cloud Phone Systems
Affordability
Compared to the setup costs of traditional landline phones, cloud-based office phone systems are much more cost-effective. There’s no need for professional installation or IT personnel (many cloud systems are DIY), and you won’t have to worry about contracts.
Mobile Phone Enabled
With the rise of remote workers, traveling workers, and widespread smartphone use in general, mobility features are a huge selling point for VoIP systems.
Scalable
Cloud-based technology also enables businesses to add extensions for new employees digitally as their company grows. For small and medium sized businesses, this is particularly beneficial because they don’t have to pay for an intrusive, expensive installation process.
Easy Setup
Cloud-based business phone systems often have a do-it-yourself setup. Usually all you need is a high-speed internet connection, access to your service’s user portal to manage settings and whatever hardware you are using, whether it’s a traditional business VoIP phone or smartphone.
Reliable Service
Having great call quality is a must for businesses. VoIP systems can intelligently prioritize voice traffic even during congested network conditions, so every call you make is crystal-clear despite bandwidth-intensive tasks.
Who Benefits Most from VoIP Office Systems?
VoIP can be the right choice for small businesses due to its low cost, simple setup, ease of use and the ability to scale quickly as business grows. IT and infrastructure for traditional phone systems can be expensive and time-consuming. Cloud-based systems are also ideal for small businesses because managers can add new employees and seamlessly use their main business phone number in multiple locations.
To learn more about cloud phone systems or business VoIP, check out our suite of solutions for small businesses and enterprise phone systems and watch the customer testimonial below.
How is this business phone system different from other service providers?
Ooma Office combines the ability to have unlimited lines for your business with an easy do-it-yourself setup and reduced monthly service costs. We offer a full suite of business phone features designed to deliver a great communications experience to inbound callers before, during and after business hours with settings you can control from anywhere.
Ooma Office has over 100 features that can help your business. To learn more about Ooma Office features, visit the business phone system page for more information about how our service can streamline your business communication needs.
How do I add more employees to my business phone system?
Ooma Office has an intuitive web portal that allows you to scale as your business grows.
for a new hire, you can set up their personal extension through their mobile device and download our award-winning mobile app for business calls. These options allow your new employee to get up and running straight away and could also be an excellent solution for remote workers or employees who travel frequently.
You can also always buy an additional analog or IP phone from Ooma or purchase an analog phone at your nearest retailer and add an additional line through an Ooma analog-to-internet adapter.
Telecommunication is a highly regulated industry and subject to many laws, regulations and taxes at the city, county, state, province and federal levels. Ooma charges applicable taxes and fees to comply with laws and regulations mandated by the government. These taxes and fees are split into the following categories:
Regulatory compliance fee
911 service fee
Federal universal service charge (U.S. customers only)
State or province and local taxes, fees and surcharges
Will emergency services be able to find me if I call from a VoIP phone?
Yes. Ooma's VoIP phone service offers the 911 functionality you'd expect from a landline phone. However, it's important to note that you must provide a valid address within your country of purchase when you set up your device, and update your address with the device if you move to a new home or office. With Ooma's 911 service, emergency calls are routed to your local dispatcher instead of a national call center, and Ooma automatically relays your street address information to emergency services.
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