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Some cities require residents with home security systems to obtain a permit for professional monitoring. Because false alarms use city resources and waste valuable time for first responders, some cities choose to use a permit system to help offset losses from false alarms with fees.

If you don’t have a permit, you can be fined for false alarms. Unfortunately, each city has different regulations for permits. Ooma Professional Monitoring makes it easy to find out.

While you’re setting up Professional Monitoring, you’ll be prompted to enter your address to figure out whether you need a permit. You’ll also be given a link that will help you register for a permit.

Ooma Professional Monitoring is a partnership between Ooma and Rapid Response that monitors your home 24/7. If your alarm is set off, an Ooma representative will call you to make sure that everything is okay.If no one answers, or you tell them that there’s been an incident, Ooma Professional Monitoring will dispatch the local authorities to your home.

Ooma Professional Monitoring is a part of Ooma Smart Security’s $14.99 per month plan. It is not included in Ooma Smart Security’s basic $4.99 per month plan.

When setting up Ooma Professional Monitoring, you will be given the opportunity to add Professional Monitoring to your contact list. This way, you’ll know Ooma is calling right away on your mobile phone’s caller ID.

When Professional Monitoring is triggered by Ooma Smart Security, a professional monitoring agent will contact you to confirm there’s been an incident. When answering, you can tell them that there was a false alarm and the agent will cancel the alert and not contact the local authorities.

Yes. Many home and rental insurance agencies will provide discounts on insurance plans if you have a home security system with professional monitoring in your home. Discounts vary by agency, however, and users will need a certificate from their provider to prove that professional monitoring is keeping watch on the home.