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The phone system that provides a smooth retail shopping experience.

Call 866-343-7929 for a free consultation.

Don’t let an antiquated phone system prevent your retail business from delivering the customer experience that makes shoppers want to buy again and again. Switch now to the #1 cloud-based phone system to grow your retail business.

Plans start at just $19.95 per month, with no contracts.

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Why leading retail organizations choose Ooma

Save up to 70% on monthly phone bills.
100+ advanced business phone features.
No contracts; 30-day money back guarantee.
Keep your business phone number or choose a new one.
Phones come preconfigured; setup takes about 15-minutes.
Easy to use and manage.
Unlimited calling in the U.S., Canada, Mexico and Puerto Rico.
24 x 7 customer support.

100+ advanced phone capabilities that help you deliver the experience consumers expect.

24x7 Virtual Receptionist

Greet and route callers to the right team members; answer common questions like store hours and locations; play on-hold music, record promotional messages.

Desktop / Mobile App

Empower store managers and employees to make and receive phone calls, text, fax, join audio and video conference calls, listen to or read voicemails and more from their mobile phone or computer.

Multi Ring

Never miss another customer call by having your business phone number ring multiple phones – office phone, mobile app or external device.

Text Messaging

Send and receive text messages on your smartphone, iPad, desktop or laptop.

Ring Groups

Set up a simple call center; simultaneously ring sales, customer service, back office, inventory etc. to increase responsiveness.

Overhead Paging

Page employees and make announcements to customers in your store.

Square Integration

Streamline business communications and payment processing into one platform.

Call Recording

Record calls automatically or on-demand for compliance, to train employees or to resolve customer disputes.

Hot Desking

Empower employees to share phones whether you have one or multiple stores.

Analytics

Keep improving the customer experience and optimize staffing by gaining valuable insights into call volumes, peak hours, call durations, and customer wait times.

Ready to get started? Call 866-343-7929 to learn more.

See how U.S. Retail is saving nearly $50,000 per year across 40+ stores with Ooma Office.

Pricing

All three Ooma Office plans begin with essential business phone features that empower you to connect seamlessly with customers and co-workers. If your business requires advanced communication features, get more with Ooma Office Pro and Ooma Office Pro Plus. Applicable taxes and fees are not included.

All Ooma plans come with:

Real time customer support

Fast internet calling

Easy phone management

Essentials

$24.95

Per User / Per Month
No Contract Necessary

CHOOSE ESSENTIALS

Essentials includes:
100+ Standard Features
Unlimited Calling in US, Canada, Mexico and Puerto Rico
Virtual Receptionist
Mobile App

Learn more

Pro

$29.95

Per User / Per Month
No Contract Necessary

CHOOSE PRO

Everything in Essentials
Desktop App
Text Messaging
up to 100 per month
Videoconferencing
(up to 25 participants)
Call Recording

Learn more

Pro Plus

$34.95

Per User / Per Month
No Contract Necessary

CHOOSE PRO PLUS

Everything in Pro
CRM Integration
Text Messaging
up to 400 per month
Videoconferencing
(up to 100 participants)
Team Chat
Hot Desking
Call Queuing

Learn more

		Most Popular	Best Value
	Essentials $24.95 Per UserAccount / Per Month No Contract Necessary CHOOSE ESSENTIALS CHOOSE ESSENTIALS CHOOSE ESSENTIALS	Pro $29.95 Per UserAccount / Per Month No Contract Necessary CHOOSE PRO CHOOSE PRO CHOOSE PRO	Pro Plus $34.95 Per UserAccount / Per Month No Contract Necessary CHOOSE PRO PLUS CHOOSE PRO PLUS CHOOSE PRO PLUS
100+ Standard Features	●	●	●
Virtual receptionist	●	●	●
Ring groups	●	●	●
Music on hold	●	●	●
One Toll-free Number	●	●	●
Digital Fax	●	●	●
Mobile App	●	●	●
Email Audio Attachments	●	●	●
Desktop App		●	●
Videoconferencing		●	●
Call Recording		●	●
Enhanced Call Blocking		●	●
Voicemail transcription		●	●
Caller Info Match		●	●
Dynamic Caller ID		●	●
Google and Office 365 Integrations		●	●
Call Analytics		●	●
Call Queuing			●
Salesforce Integration			●
Hot Desking			●
Find Me, Follow Me			●
● Included

Essentials

$24.95

Per User / Per Month
No Contract Necessary

CHOOSE ESSENTIALS

Essentials includes:
100+ Standard Features
Unlimited Calling in US, Canada, Mexico and Puerto Rico
Virtual Receptionist
Mobile App

Learn more

Pro

$29.95

Per User / Per Month
No Contract Necessary

CHOOSE PRO

Everything in Essentials
Desktop App
Text Messaging
up to 100 per month
Videoconferencing
(up to 25 participants)
Call Recording

Learn more

Pro Plus

$34.95

Per User / Per Month
No Contract Necessary

CHOOSE PRO PLUS

Everything in Pro
CRM Integration
Text Messaging
up to 400 per month
Videoconferencing
(up to 100 participants)
Team Chat
Hot Desking
Call Queuing

Learn more

		Most Popular	Best Value
	Essentials $24.95 Per UserAccount / Per Month No Contract Necessary CHOOSE ESSENTIALS CHOOSE ESSENTIALS CHOOSE ESSENTIALS	Pro $29.95 Per UserAccount / Per Month No Contract Necessary CHOOSE PRO CHOOSE PRO CHOOSE PRO	Pro Plus $34.95 Per UserAccount / Per Month No Contract Necessary CHOOSE PRO PLUS CHOOSE PRO PLUS CHOOSE PRO PLUS
100+ Standard Features	●	●	●
Virtual receptionist	●	●	●
Ring groups	●	●	●
Music on hold	●	●	●
One Toll-free Number	●	●	●
Digital Fax	●	●	●
Mobile App	●	●	●
Email Audio Attachments	●	●	●
Desktop App		●	●
Videoconferencing		●	●
Call Recording		●	●
Enhanced Call Blocking		●	●
Voicemail transcription		●	●
Caller Info Match		●	●
Dynamic Caller ID		●	●
Google and Office 365 Integrations		●	●
Call Analytics		●	●
Call Queuing			●
Salesforce Integration			●
Hot Desking			●
Find Me, Follow Me			●
● Included

Need help choosing a plan?

Contact sales or answer a few questions to find the plan that fits your needs.

HELP ME CHOOSE

Let’s talk!

One of our knowledgeable representatives is standing by to provide recommendations and help you get started. Just call 877-621-0515 or click this CHAT button. Or, fill out this form and someone will reach out to you shortly.

Subscription Plans	Ooma Office Essentials	Ooma Office Pro	Ooma Office Pro Plus
Price Per User /Per Month	$24.95	$29.95	$34.95
	CHOOSE ESSENTIALS	CHOOSE PRO	CHOOSE PRO PLUS
Not sure which plan you need? Call our team at 866-343-7929.
Key Calling Features
Unlimited Calling in U.S., Canada, Mexico, and Puerto Rico i Unlimited calls to mobile phones and landlines in the U.S., Canada, Mexico and Puerto Rico.
Low International Rates i Minimal per-minute fee charged for outbound calls made to countries outside of the U.S., Canada, Mexico and Puerto Rico.
911 Service i Connects 911 calls to local responders, ensuring fast emergency response.
FREE Number Transfer i Transfer (port) your existing business phone number from your old phone company to Ooma.
One FREE Toll-Free Number i Enable callers to reach your business from anywhere in the U.S. without paying long-distance fees.	500 minutes of inbound calls per month	500 minutes of inbound calls per month	500 minutes of inbound calls per month
Main Company Number i Primary business phone number that can be set up with a new account, or ported from a previous service.
One Direct-Dial Number Per User i Unique phone number for each user that can be dialed directly.
Easy Installation i Deploy Ooma Office in about 15 minutes without technical expertise.
Administration and Support
User Management Portal i Each user has their own login to the End User Portal so they can manage extension preferences.
Multi-site Admin and Management i Whether your business has a single small presence or multiple locations across a city or state, Ooma Office can easily accommodate as many locations as necessary.
Bulk User Import i Add many users to system at one time using easy bulk importing.
24×7 Customer Support i Customer care agents are available 24x7x365 whenever you need assistance
Call Management Features
Virtual Receptionist i Greet and direct callers to the right employees or departments without picking up the phone. Answer questions like office directions and operating hours; play on hold music and promotional messages.
Virtual Receptionist with Unique Greetings, Menus and Actions
Analog Fax Machine Support i Analog fax machine support enables seamless faxing over traditional phone lines in VoIP systems.
Call Park i Place an active caller on hold in a user-defined “parking spot” so other team members can retrieve the call.
Call Park for Desktop App i Place active calls on hold in a user-defined parking spot, so they can be retrieved by other users.
Music On Hold i Play pre-recorded audio messages or music as callers are placed on hold.
Transfer Music i Engage callers with music while they wait for calls to be transferred.
Extension Dialing i Extension dialing options to meet the needs for your business.
Extension Monitoring i Monitor status of Ooma Office user extensions and perform a variety of actions with a single click.
Call Forwarding i When turned on, all incoming calls to an extension are temporarily redirected to a specified number.
Virtual Extensions i User extensions assigned to each user that will be making or receiving calls.
Voicemail i Every user extension comes with a private voicemail that is automatically set up when the extension is created.
Call Transfer i Transfer calls blindly, announce or explain the transfer, or directly transfer calls to an extension’s voice mail.
Company Directory i Digital phonebook listing employee names and extensions for easy call routing.
Call Logs i View history of all incoming and outgoing calls. Individual and admin views available.
One Conference Bridge per User i Virtual meeting space for multiple participants to join a single VoIP call, enabling real-time audio collaboration.
Forward Calls During Device Outages i Transfer calls to other active numbers or devices if outages occur.
Virtual Fax i Send and receive faxes from anywhere using digital technology instead of an analog fax machine.
Distinctive Ringtones i Unique ringtones that can be assigned to individual users or extensions for easy recognition.
3-Way Calling i Connect and communicate with two other people in a single call.
7-Digit Dialing i Call local numbers easily without entering the area code.
Call Blocking i Block specific phone numbers from reaching any extension, individually or in bulk.
Intercom i Users dial an Ooma Office extension and have the receiving device pick up calls with its speakerphone, creating a two-way audio call.
Overhead Paging i Link existing overhead paging system to Ooma Office phones.
Paging Groups i Page specific departments such as sales, customer service, inventory, accounting and more.
IP Phone Paging i One-way voice announcement sent to multiple IP phones, allowing users to make public announcements or notifications over the phone system.
Flexible Numbering i Assign user extensions from 1000 to 9999.
3-Digit Extensions i Enables direct dialing to specific departments or staff using just 3 numbers.
Enhanced Call Blocking i Stop robocalls by screening incoming calls against more than 2M known spam numbers.
Voicemail Transcription i Every user extension comes with a private voicemail that is automatically set up when the extension is created.
Call Recording i On demand and always-on recording enables you to easily archive and retrieve phone conversations.
Dynamic Caller ID i Assign star codes to empower users to change their caller-ID name and number on the fly.
Hot Desking i Users log into any unassigned IP phone to make and receive calls just as they would from the phone assigned to their extension.
Find Me, Follow Me i Receive calls on multiple devices that ring at once or in sequence.
Shared Voicemail Boxes i Up to 10 voicemail boxes can be accessed and monitored by multiple users.
Call Screening i Ask callers to record their name as an extra layer of protection against phone spam.
Mobility Features
Desktop App for Windows i Convenient desktop app so employees can use the business phone system right from their Windows computer.	Yes (without calling)
Desktop App for Mac i Convenient desktop app so employees can use the business phone system right from their Mac computer.	Yes (without calling)
Desktop App for Google Chrome i Convenient desktop app so employees can use the business phone system right from their Google Chrome computer.	Yes (without calling)
Mobile App for iOS i Ooma Office application for IOS smartphones that provides access to VoIP service while away from your office phone.
Mobile App for Android i Ooma Office application for Android smartphones that provides access to VoIP service while away from your office phone.
Simultaneous Ring i Enable multiple phones to ring in unison, providing flexibility to answer calls from any device or location.
Voicemail-to-Email Audio Files i Voicemail can be sent directly to a user’s email for easy, on-the-go listening with an attached audio file.
Extension Dialing to App i Send calls from extensions to mobile app.
Call Transfer from App i Transfer mobile calls to an extension, voicemail or personal phone number.
Call Flip i Seamlessly transfer an active call between devices without interruption.
Virtual Fax i Send and receive faxes from anywhere using digital technology instead of an analog fax machine.
Team Collaboration
Conference Calling i Participate in conference calls from anywhere at any time by dialing into a conference bridge from a desk phone, mobile phone, or from the Ooma Office Desktop App.	Up to 10 participants	Up to 25 participants	Up to 100 participants
Videoconferencing i Intuitive video meetings platform that enables teams to collaborate from wherever, whenever		Up to 25 participants	Up to 100 participants
Microsoft Office 365 Calendar Integration i Connect Ooma Meetings accounts with Microsoft calendars to have all meetings listed in one view.
Google Calendar Integration i Connect Ooma Meetings to Google calendar accounts to see all meetings listed in one view
Simultaneous Screen Sharing i Ooma Meetings empowers two or more people to share screens simultaneously.
Videoconferencing Recording i Record meetings to access or download later.
Online Whiteboarding i Enables users to draw, present and export ideas to transform ordinary video meetings into faster, more fluid collaboration.
Team Chat i Communicate and collaborate with colleagues in real time.
Team Presence i Gain insights into employee availability statuses (online, offline, on a call and busy) in real-time.
Text Messaging
Text Messaging i Send and receive text messages from smartphones, tablets, desktops or laptops.		100 messages per month	400 messages per month
Bulk SMS Packages i Purchase additional SMS messages in bulk at discounted prices.		Call us at 866-343-7929 for Quote	Call us at 866-343-7929 for Quote
Scheduled Messages i Compose and schedule text messages to be sent at any date and time.
Messaging Templates i Store text messages for easy reuse in the future.
One-to-Many Messaging i Send the same text message to a group of recipients individually without having to retype each message.
Customer Engagement
Ring Groups i Send incoming calls to specific groups like sales, customer support, accounts receivable and more.
Caller Info Match i Identifies detailed caller background info from CRM, social media, and search engines for inbound and outbound calls.
Contact Us Website Widget i Enables visitors to your website to communicate with your company using an easy contact form.
Call Queuing i Deliver incoming calls to the next ready queue member in the order calls are received. If a call is not answered, the call is routed to the next available representative.
Online Bookings i Share available calendar slots, schedule meetings, send confirmations and reminders, and update time slots from integrated calendars.
Shift-to-Text i Empower mobile callers to easily serve themselves when they call your business.
Auto Dialer i Seamlessly dial phone numbers so sales and accounts receivable employees spend less time dialing and more time speaking with customers and prospects.
Integrations
Salesforce i Boost customer experience and employee productivity by integrating Salesforce CRM with Ooma Office.
Microsoft Dynamics i Drive employee, sales and customer support initiatives by integrating your Microsoft Dynamics 365 with Ooma Office.
Zoho i Enhance your Zoho CRM experience with powerful cloud communications capabilities.
Freshdesk i Grow customer relationships with pre-built Ooma Office integration.
NexHealth i Cloud communications that help dental providers enhance patient loyalty.
Clio i Helps law offices deliver a better client experience and capture every billable moment.
AgencyZoom i Sell more insurance policies while enhancing the client experience.
HubSpot i Pair powerful telephony tools with robust CRM capabilities to streamline workflows, improve productivity and deliver an exceptional customer service.
Square i Ooma Office seamlessly integrates with Square to enable businesses to better manage communications and transactions from one platform.
Jobber i Cloud communications that drive growth for general contracting and home service businesses.
QuickBooks Online i Improve communications, streamline operations and deliver a superior employee and customer experience.
Analytics
Call Analytics i Visualize calling metrics to aid in gauging productivity and improvement opportunities.
Call Leaderboards i Visualize phone line usage across the company to assess individual and company performance.
Message Analytics i See messaging trends to better understand productivity and improvement opportunities.
Fax Analytics i Visualize key metrics associated with incoming and outgoing faxes.

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Tiered plans help right-size your internet plan to meet actual business needs.
Rock-solid reliability keeps businesses connected and productive.
Installation is as easy as connecting devices and activating service.
Enjoy straightforward monthly pricing plans with no hidden fees or long-term contracts.
Take the internet with you. Simply unplug the Ooma Connect 3000 gateway device and take it with you. Then, plug it into any power source to get instant wireless internet service just about anywhere.

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Ooma AirDial^® is the all-in-one POTs replacement solution.

Migrate alarms, emergency phones and building access systems onto a cloud platform trusted by 2 million+ users.
Get hardware, software and remote management from one vendor.
Save up to 60% on monthly phone bills.
White glove service from consultation to deployment.
Built with the applicable compliance guidelines in mind.

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FAQ's

What do retail stores need in a phone system?

Retail stores regardless of size and specialty, from local mom and pop hardware stores to large commercial chains, need to route customer calls quickly and efficiently. Hearing a busy signal or being on hold for long periods of time are a major source of customer frustration, which can translate to negative online reviews or word of mouth comments.

Brick and mortar businesses often have employees who move around the store or work in different areas. A retail phone system should have call forwarding and transfer capabilities so calls can be seamlessly redirected to the appropriate employee or department.

The business phone system should also be flexible and scalable to meet the changing needs of retail stores, when they expand or open additional locations. Robust reporting and analytics capabilities provide insights into call volumes, peak hours, call durations, and other metrics. This information can help retail store managers optimize staffing, identify trends, and make data-driven decisions to improve overall efficiency.

What if my retail store is under an existing phone contract?

Most of our retail clients have been in a phone contract prior to switching to Ooma. We have tools to help businesses navigate this process. Please call 866-343-7929 to speak with an Ooma Office expert.

How easy is it to install the Ooma Office phone system?

We know retail stores are very busy, so we make it super easy to get started. Ooma Office works right out of the box, and no one at your store needs any technical knowledge to set it up. Ooma Office is typically up and running in less than 15 minutes. Phones arrive pre-configured, just plug in and start making calls.

What is Continuous Voice?

Ooma Continuous Voice™ is a unique, patented technology that provides automatic backup for voice calls running through Ooma Connect. With it, all Ooma Office phone calls are simultaneously transmitted through two links – a primary broadband connection (such as cable, fiber or T1) and the wireless connection provided by Ooma Connect. The Ooma cloud platform constantly monitors both data streams, so if the digital voice data in one stream is disrupted by internet congestion, dropped packets, or latency, Continuous Voice automatically uses voice data from the second stream to avoid degraded audio quality or dropped calls. If one stream goes down, all calls in progress continue uninterrupted through the other stream.

Hardware:	$0.00
One-time activation fee:	$49.95
Due today (plus taxes) :	$49.95
Your monthly fee, for users:	$

The phone system that provides a smooth retail shopping experience.

Call 866-343-7929 for a free consultation.

Why leading retail organizations choose Ooma

100+ advanced phone capabilities that help you deliver the experience consumers expect.

Analytics

See how U.S. Retail is saving nearly $50,000 per year across 40+ stores with Ooma Office.

Pricing

Select your phones

Ooma 2602

Ooma 2603P

Yealink T34W

Yealink T31W

Ooma 2670W

Subtotals

Essentials

$24.95

Pro

$29.95

Pro Plus

$34.95

Essentials

$24.95

Pro

$29.95

Pro Plus

$34.95

Essentials

Call Management Features

Setup

Mobility Features

Calling Features

Pro

Pro Plus

What features are you interested in?

Essentials

$24.95

Pro

$29.95

Pro Plus

$34.95

Essentials

$24.95

Pro

$29.95

Pro Plus

$34.95

Need help choosing a plan?

Thank you!

Let’s talk!

Business internet made simple.

Ooma AirDial® is the all-in-one POTs replacement solution.

FAQ's

Other Business Industries

Ooma AirDial^® is the all-in-one POTs replacement solution.