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OOMA Business Blog

Can your business weather an internet outage?

Mike Butts profile image April 25, 2024 | 3 min read

Customers expect a smooth, pleasant experience with the businesses they support. An internet outage—even a brief one—can strain that relationship. And it’s not only customers who are impacted when your internet goes down.

Think about it. How many customers and employee functions rely on an internet connection? The list might include your phone system, website, video conferences, complimentary Wi-Fi® service, cloud-based business tools and databases, checkout scanners and payment terminals. Expect that list to grow as more capabilities arrive on the scene. After all, the Internet of Things is expanding, not shrinking.

Keeping connected

Prepare for those inevitable internet outages by getting backup fixed wireless business internet service with Ooma Connect, which comes with a gateway device that provides your business with a wireless internet connection. This means you have two channels to receive and transmit data—your primary internet connection through cable or fiber and the Ooma Connect backup internet service for business via LTE wireless networks.

How it works

Both internet channels send data streams to and from your connected devices and are closely monitored by technology patented by Ooma. If Ooma detects that your primary internet channel is intermittent or has failed, it automatically switches over to the Ooma Connect wireless internet backup stream. This keeps your business internet up and running.

Once your primary internet comes back up, it will take over as your main data stream. And the Ooma Connect software will continue monitoring both streams and be ready to switch over to Ooma Connect at the next sign of an internet failure. Think of Ooma Connect as your team’s relief pitcher who jumps into action to save the game.

Ooma Connect 3000

While Ooma Connect has been around for several years, it recently got better with the launch of Ooma Connect 3000. The Connect 3000 is a stand-alone piece of equipment that can be purchased for a one-time price of $249.99. Businesses also have the option of renting a Connect 3000 for $10 a month.

Ooma Connect business internet service was created to complement Ooma Office, the VoIP phone system with more than 100 advanced business features, but you can subscribe for either service separately. If you have both services, you’ll get to take advantage of Ooma Continuous Voice, a patented technology that provides automatic backup for voice calls running through the Ooma Connect gateway device. That means your phone calls—even if they’re in progress—will continue uninterrupted when the digital voice data in one stream is disrupted by internet congestion, dropped packets or latency. You’ll also get one consolidated monthly invoice and a single contact for both Ooma backup internet for business and phone support.

Other advantages of Ooma Connect business internet backup

Do-it-yourself setup: It can be up and running in about 10 minutes.

Customer support: A knowledgeable team is available 24/7 to answer your questions.

Straight-forward pricing: Monthly subscriptions, with no hidden fees or long-term contracts, are Unlimited Basic at $49.99 (ideal for up to 10 connected devices) and Unlimited Pro at $99.99 (great for connecting up to 30 devices).

Built-in Wi-Fi®: No need to hook up another device to add Wi-Fi at your location.

Mobility: You can take the internet with you by moving the Ooma Connect 3000 device to a different location, like a food truck, a field event or a retail kiosk anywhere there’s an AC outlet.

Ooma Connect mobile app: Administrators can see data usage and signal strength, configure data management preferences, update Wi-Fi settings, access hardware guides and more.

Ooma Connect—affordable internet backup

Ooma Connect is important for any business that depends on seamless internet coverage. Which is really every business, right? And if you crunch the numbers, we think you’ll agree the cost for one month of service is a small price to pay for the peace of mind that comes with a reliable backup internet connection for business. Watch the video below to see how Ooma Connect is vital at Jimboy’s Tacos in California.

Play video: VoIP Phone Systems for Restaurants | Ooma Connect Customer Story – Jimboy’s Tacos

To sign up or learn more about Ooma Connect, call (877) 353-5185.

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