Ooma Blog

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For any call center that strives for total customer satisfaction, First Call Resolution (FCR) is an essential performance metric to know and track. Not only does it give you valuable insight into the effectiveness and efficiency of your call center operations, but attaining FCR also directly impacts the customer experience and your business results.

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If your business suffers from high levels of network jitter, it’s natural to explore the steps you can take to reduce it. After all, network jitter can have a huge impact. It disrupts various forms of communication, slows down productivity, and ultimately makes it more difficult for your business to be successful.

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This brief telecommunications glossary will demystify some common telecom terms you may encounter when researching phone services and products. At the very least, it will help impress your Bellhead (old school phone employee) and techie friends.

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Making the switch to a virtual receptionist was once a feature only big businesses could afford. Thanks to VoIP phone services, like Ooma Office, a virtual receptionist is available for any company to use, no matter the size. Let’s explore virtual receptionists and how they can help your business.

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Telecommunications carriers are pushing through unprecedented price increases for POTS lines as they prepare for the final act in a long, slow technology shift toward obsolescence for traditional twisted-pair copper-wire phone lines.

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VoIP phone systems are a major upgrade on traditional business phone systems. It’s like comparing color TV to black and white. By making the switch, your business will instantly unlock the ability to communicate more fluidly. That’s true for both internal and external communications.